FAQ

About Crypto Swag
What does Crypto Swag do?

We provide high quality, custom, made to order apparel for the Crypto community. Depending on the design your item will either be Screen Printed or DTG Printed. Any design with more than 4 colors will be DTG. Please contact us if you have any further questions about this.

Where are you based?

We are currently based in Ontario, Canada.

How can I contact Crypto Swag?

There are several ways we can be contacted! Head over to the Contact Us Page, send us an email at cryptoswag@outlook.com or find us on Twitter @Cryptoswagio

Products & Sizing
How does apparel fit?

All items are true to size. Sizing chart will be uploaded soon.

How do I care for my Items?

Wash items inside out. Cold water. Hang or lay flat to dry. Avoid using fabric softener.

What sizes are available?

We offer various sizes for Men, Women and Children. Please see product listing for size options.

Orders & Payments
What payment methods do you accept?

We accept Cardano ADA, Credit/Debit and PayPal.

Do you accept custom order requests?

We do! Please fill out this form and we will be in contact within 24 hours.

Can I modify or cancel my order?

If we have not started processing your order, small modifications can be made as well as cancellations. Please contact us right away.
Unfortunately, if we have already started your order no changes can be made.

What can I do if I have trouble placing my order?

Please contact us and we can help you work through the issues.

How do I know if my order has been received?

You will receive a confirmation email after your order has been placed.

Do you offer coupons?

We occasionally have coupons, sales, and more. Check back often or find us on twitter to find current codes.

Is my payment secure?

Absolutely! All information entered on Crypto-Swag.io is 100% safe and secure.

Shipping & Returns
How long will my order take to get to me?

Order typically take 2-5 business days to process. Shipping times vary based on location and options selected at checkout.

Where do you ship?

We ship worldwide. If you do not see your location in shipping options please contact us.

Can I track my Order?

If you would like to track your order please select appropriate shipping options at checkout.

Do you accept returns?

We do not accept returns but if there is a problem with your order please contact us.

I received the wrong item! What do I do?

Oh no! Please contact us and we will send you the proper item right away!

Can I pickup my order?

Yes you can! Please contact us if you would like to arrange pickup options.

My Account
Do I HAVE to create an account?

You do NOT have to create an account, but it is highly recommended to keep track of your orders and payments.

What are the benefits of creating an account?

Keep track of all your Crypto Swag orders. Get special coupons and discounts. Access to giveaways and more!

I forgot my password! What do I do?

On the sign in page please select “forgot password” for further assistance please contact us and we will help you.

How do I delete my account?

We are sad to see you go! Go to Edit Profile, at the bottom of the page you will find delete account option.

Collaborations
Does Crypto Swag do collaborations?

We do collaborations with all sorts of different NFT projects, Stake Pools and more. Please contact us if you would like to collaborate with us!

How can I get my merch on Crypto-Swag.io?

Please contact us if you would like your merch listed on our website. We offer different options based on your needs.